The whole shebang

This is the whole thing -- all my past (post-undergraduate) work experience in excruciating detail. Address, phone number, references, and a much nicer version of this resume are available by request. Click the email link in the menu if you want to contact me.

Work History

Marketo
Senior Product Manager
San Mateo, CA
July 2008 - present

• Created new product development process including research, use cases, mockups, personas, and schedules
• Conducted customer interviews and researched competitors for new product development
• Presented new product prototypes and mockups to executive staff, current customers, and potential clients
• Served as product expert to sales and support teams, solving issues for new and existing customers

Meez
Product Manager
San Francisco, CA
Mar 2007 - Apr 2008

• Launched co-branded versions of the Meez website on partner sites, bringing in 20% of daily visits
• Revamped friend invite features over several releases, increasing friend referral traffic 30-40x
• Applied user-centered design principles in designs for a new forum and content management tools
• Managed external contractors, and assisted community and customer service management
• Improved products' user experience using heuristic evaluations and usability tests
• Coordinated engineering, marketing, art, executives, and third parties throughout the development process

IODA
Senior Engineer/Technical Producer
San Francisco, CA
May 2006 - Feb 2007

• Responsible for product design and specification, UI and interaction design, usability testing, and user advocacy
• Redesigned and managed rollout of new versions of http://iodalliance.com and http://promonet.iodalliance.com
• Designed mockups and interaction of tools to manage a new branch of our marketing department
• Translated the needs of executives, marketing team, and other users into web development tasks
• Assisted web developers with page layouts, user flows, and prototypes for internal and external tools
• Ensured timely delivery of new features and marketing materials for conferences and releases
• Conducted usability tests and used results to prioritize future development efforts
• Created a music metadata import process and the supporting software with Perl and MySQL

School of Information Management and Systems - U.C. Berkeley
Graduate Student Researcher
Berkeley, CA
May 2005 - Aug 2005

• Contributed to MacArthur Digital Youth project via discussions, papers, and conferences
• Assisted research studying identity management when using communication technologies
• Helped set up research site at BAYCAT youth technology center in San Francisco

School of Information Management and Systems - U.C. Berkeley
Graduate Student Researcher
Berkeley, CA
Aug 2004 - May 2005

• Researched new class content for core SIMS law and policy class for Prof. Larry Downes
• Provided ideas for law and technology articles, found relevant sources, and wrote research summaries
• Set up collaborative workspace for sharing and discussing ideas

School of Information Management and Systems - U.C. Berkeley
Tutor
Berkeley, CA
Aug 2004 - May 2005

• Assisted two courses in networks and distributed systems taught by Prof. John Chuang
• Graded exams, programs (Java), and homework, and tutored students at weekly office hours
• Helped plan course content and wrote class assignments for a SIMS core course

Department of Chemistry - U.C. Berkeley
Graduate Student Researcher
Berkeley, CA
May - Aug 2004

• Interfaced learning object database with Berkeley's digital library using XML, PHP, and MySQL
• Automated database population from external database sources
• Standardized development platforms and code sharing processes
• Created and debugged portions of PHP/MySQL learning object metadata annotation system

Center for Document Engineering
Graduate Student Researcher
Berkeley, CA
Nov 2003 - May 2004

• Participated in XML Schema designs and review
• Evaluated features and usability of software packages that allow form based XML input
• Designed new schemas for non-XML data and wrote scripts to convert existing data to XML
• Provided technical assistance for a SIMS final project integrating XML, Java, and Javascript

Applied Research Laboratories: University of Texas at Austin
Engineering Scientist Associate
Austin, TX
June 2000 - July 2003

• Member of the NIMA GPS Monitor Station Network project
• Worked independently, with other team members, and with sponsors on project requirements, designs, and interfaces
• Contributed significantly to cross-platform software now released as GPSTk - http://gpstk.sourceforge.net
• Redesigned significant portions of C++ code base as part of porting software to Solaris
• Wrote new and updated existing documentation for users and developers
• Created a new software build system using Jam/MR to replace Makefiles including automatic testing and documentation generation
• Built software libraries and tools to simplify and improve data analysis
• Implemented a nightly code test system which provided detailed build status information
• Streamlined testing with scripts to automate portions of the daily QA process

Masters Degree Accomplishments

Final project studying how Berkeley freshmen use communication and media technologies

• Worked as part of a team researching youth and technology under a MacArthur grant
• Managed two other students helping with the project
• Created and launched a survey to capture students' demographic information and technology familiarity
• Ran a focus group to improve survey questions and design
• Interviewed students, asking questions about social networks and technology habits
• Researched relevant issues and similar studies in the youth and computing literature
• Results available online at http://freshquest.notlong.com

Co-chair of IMSA, the SIMS student organization

• Designed new IMSA committee structure
• Coordinated activities of committee leaders and delegated tasks to IMSA members
• Planned and ran new student induction and other socializing events

Participated in the Samuelson Law, Technology, and Public Policy Clinic

• Researched digital rights management and rights expression languages in the context of copyright law
• Assisted building website using PHP and MySQL describing open source licenses
• Analyzed previous web development efforts and made recommendations based on target audience

Researched blogging through the lens of information economics

• Wrote a Java based, MySQL backed web crawler to assist in blogging statistics gathering
• Interviewed important blogging personalities and analyzed relevant statistics and demographics

Built a web site for the San Francisco Women's Political Committee - http://sfwpc.org

• Evaluated content management systems and selected one based on client needs and abilities
• Solved technical integration issues with existing web hosting systems
• Created and documented policies for updating the web site including detailed instructions

Designed a collaborative filtering system for Internet content

• Performed a comparative analysis on several Internet news and content aggregation sites
• Analyzed relevant statistics and theories for insight into distribution of Internet website popularity

Relevant skills

• Product management, interaction design, project management, user interface design, information architecture
• User-centered design, needs analysis, usability testing, surveys, interviews, contextual inquiry
• Photoshop, Visio, HTML, CSS, Perl, PHP, SQL, Java, CVS, XML

Systems

• Dos, Win 3.1, 95/98, NT/2000/XP PCs
• Unix (Solaris) / Linux (RedHat, Debian, Mandrake)

Relevant Masters courses

• Information Organization and Retrieval
• Information Users and Society
• Distributed Computing Applications and Infrastructure
• Analysis of Information Systems
• Analysis of Information Organizations
• Needs and Usability Assessment
• Fundamentals of Business
• Information Policy
• Economics of Information
• Document Engineering
• Legal and Policy Challenges Posed by Peer to Peer File Sharing
• The Quality of Information
• Strategic Planning During Technology Revolutions (audit)
• Group and Organizational Approaches to Information System Use (audit)

Education

University of California at Berkeley
Berkeley, CA
School of Information Management and Systems
August 2003 - May 2005

• Masters of Information Management and Systems
• GPA to date: 3.8/4.0

Washington University in St. Louis
St. Louis, MO
School of Engineering
August 1996 - May 2000

• B.S. in Computer Science and B.S. in Computer Engineering
• GPA: 3.61/4.0, graduated cum laude in both majors

Published papers

Alex Cuthbert, Mark Kubinec, David O. Tanis, Fan Ieong, Lois Wei, David Schlossberg. "Advanced Technology for Streamlining the Creation of ePortfolio Resources and Dynamically-indexing Digital Library Assets: A Case Study from the Digital Chemistry Project." Presented at CHI 2005. http://flashchem.berkeley.edu/alx/publications/chi2005/DesignExpoCuthbert.pdf

Brian Tolman, R. Benjamin Harris, Tom Gaussiran, David Munton, Jon Little, Richard Mach, Scot Nelsen, Brent Renfro, ARL:UT; David Schlossberg, University of California Berkeley. "The GPS Toolkit -- Open Source GPS Software." Proceedings of the 16th International Technical Meeting of the Satellite Division of the Institute of Navigation (ION GNSS 2004). Long Beach, California. September 2002. http://gpstk.sourceforge.net/papers/ion-gnss-2004/ION-GNSS-2004-paper.pdf